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A full hardware and software inspection — I'll identify every issue, explain it plainly, and give you a flat-rate quote before touching anything. If you move forward with the repair, the $35 is credited toward your total.

Correct. If the device can't be repaired or I can't solve the problem, no labor fee is charged. The only exception is if significant diagnostic time was spent — in that case the $35 diagnostic fee stands, but that's it.

It keeps your cost lower. Most shops add 20–40% markup on parts. When you buy directly from Amazon, Newegg, or Micro Center, you pay retail — not inflated shop pricing. I'll give you the exact part list with links.

Two priority remote sessions per month plus a dedicated response line — I'll get back to you within 30 minutes during business hours. No contracts. Cancel anytime through Stripe. Ideal for small Westchase offices that need occasional IT help without a full-time person.

Yes — evenings and weekends are available with a $20 after-hours fee added to the service total. Same-day evening slots are usually available for urgent situations.