// How It Works

Simple.
No Surprises._

From first contact to finished repair — here's exactly what to expect when you book with Mr. Geek.

// The Process
01

// 5 minutes

Reach Out & Describe the Issue

Text, call, or book online. Tell me what's happening — I'll ask a few quick questions to understand the problem before arriving.

  • No commitment required to reach out
  • Response within the hour during business hours
  • Remote issues sometimes resolved right then
02

// Upfront & binding

Get a Flat-Rate Quote

Before I arrive or connect remotely, you get a flat-rate price. What I quote is what you pay — no hourly surprises, no hidden fees.

  • Pricing pulled from the public service menu
  • If diagnosis reveals something unexpected, I tell you before proceeding
  • No fix = no labor fee, always
03

// On your terms

Pick a Time — I Come to You

Book a time that works for you. I meet at your home, office, or anywhere convenient in the Westchase corridor.

  • Same-day slots available most days
  • Evenings and weekends available (+$20 after-hours fee)
  • Remote sessions start immediately after booking
04

// You watch, you learn

Repair Happens on the Spot

Most repairs done in 30–60 minutes. You're welcome to watch and I'll explain what I'm doing. No "leave it with us for 2 days."

  • Average on-site visit: 45 minutes
  • You never hand over your device and lose sight of it
  • I test everything before calling it done
05

// Quick & easy

Pay & Done

Pay via card, Venmo, Zelle, or through the Stripe invoice portal. Digital receipt sent immediately. 30-day follow-up support included.

  • All major cards, Venmo, Zelle, Cash App, Cash
  • Digital receipt emailed automatically
  • 30-day follow-up included on all repairs
// On-Site vs. Remote

// On-Site Visit

I Come to You

  • Hardware repairs and physical component swaps
  • Custom PC builds and upgrades
  • Network and router configuration
  • New device unboxing and full setup
  • Data transfer between machines

// Remote Session

Fix It Without Moving

  • Virus removal and malware cleanup
  • Software installs, updates, and crashes
  • Account recovery and email setup
  • PC speed tune-up and startup optimization
  • Printer driver and software troubleshooting
// FAQ
How fast can you get here? ▼
Most on-site jobs in the Westchase core (77042/77077) are same-day, usually within 1–3 hours during business hours. I'll give you an honest ETA when you reach out.
What if you can't fix it? ▼
You don't pay for labor — period. The only charge that may stand is the $35 diagnostic fee if significant investigative time was spent. That fee gets credited toward any follow-up repair if you proceed.
Do I need to buy my own parts? ▼
For repairs, I'll tell you exactly what to order and where. For PC builds, you buy everything — I provide a custom parts list with links. This keeps costs lower with zero markup on my end.
Where do we meet for on-site visits? ▼
Wherever is convenient — your home, apartment, office, or a public parking area. For first-time visits I'm happy to meet at a coffee shop or library parking lot.
What's the $79/month Small Business Plan? ▼
Two priority remote sessions per month plus a dedicated response line — I'll reply within 30 minutes during business hours. No contracts, cancel anytime through Stripe. Ideal for small offices needing occasional IT help without a full-time person.
How do I pay? ▼
Card, Venmo, Zelle, Cash App, or cash on-site. For invoices, use the Pay page which goes through Stripe. All payments are documented and receipted automatically.

Ready to Book?_

Reach out and I'll get back to you within the hour. Most jobs are same-day.

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